REFUND POLICY FOR SPECIALTY CLUB
1. Returns and Refunds
We at Specialty Club strive to provide high-quality CBD drinks and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
2. Eligibility for Refunds
To be eligible for a refund, please ensure that:
Your request is made within 60 days from the date of purchase.
The product is in its original packaging, unopened, and unused.
You provide proof of purchase, such as an order confirmation or receipt.
3. Refund Process
To initiate a refund, please follow these steps:
Contact our customer support team at [email protected] to inform us of your request.
Ship the product back to us, including a copy of your proof of purchase.
4. Shipping Costs
Customers are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Inspection of Returned Products
Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 2. If the product qualifies for a refund, we will proceed with the reimbursement.
6. Refund Timeframe
Refunds will be processed within three days of receiving the returned product. The time it takes for the refund to appear in your account may vary based on your payment method and financial institution.
7. Unclaimed or Undeliverable Packages
If a package is returned to us as undeliverable or remains unclaimed, we will attempt to contact you to arrange re-delivery. If we are unable to reach you, a refund will be issued for the purchase price, excluding shipping costs.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We may request photos or additional information to assess the issue and provide an appropriate resolution, such as a replacement or refund.
9. Changes to Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Information
If you have any questions or concerns about our refund policy, please contact us at [email protected]